Dunnes Stores Express grocery delivery by buymie

Terms and Conditions of Platform

This page (together with the documents referred to on it) tells you the terms and conditions (“Terms and Conditions”) of the Express Delivery Service available through the Dunnes Stores App. Please read these Terms and Conditions and the Buymie Privacy Policy ("Privacy Policy") carefully before using the Express Delivery Service. For more information on how we store customer data, please visit Privacy Policy for our data privacy policy.

 

Please read these terms and conditions carefully before ordering any products through the Express Delivery Service. By accessing this service and placing an order, you agree to be bound by these Terms and Conditions and our Privacy Policy. "You","your" and "Customer" refers to the person using the Express Delivery Service to place an order.

If you have any questions relating to these Terms and Conditions, please contact dunnesstores@buymie.eu before you place an order. If you do not accept these Terms and Conditions in full, please do not use the Express Delivery Service.

1. INFORMATION ABOUT US

Express Delivery Service is a service fulfilled by Buymie.eu which is a website operated by Buymie Technologies Limited ("we" or "us" or "Buymie"), incorporated and registered in Ireland, whose registered office is at Loft 31, 3 Westland Court, Cumberland Street South, Dublin, D02YF67, Ireland. Our Company registration number is 567895. Our VAT number isIE3383041JH.

2. PURPOSE

Express Delivery Service is available within the Dunnes Stores App and facilitates the connection between individuals ("Customer(s)") seeking to order food, beverage, home essential products and other items ("Products")from Dunnes Stores and individuals seeking to assist Customers by picking and delivering the Products to and on behalf of Customers who have authorised the purchase of such Products ("Personal Shoppers)").

 

Personal Shoppers are independent contractors of Buymie. Customer acknowledges and agrees that the Personal Shopper acts as the agent of the Customer in carrying out the Express Delivery Service, and that Buymie has no relationship with Customer other than to provide the communication platform between Personal Shoppers and Customers. Buymie does not have control over the quality, timing, legality, failure to provide or any other aspect whatsoever of the Express Delivery Service.

 

‍3.AVAILABILITY

Buymie facilitates an ordering, retrieving and delivery service from certain Dunnes Stores locations in Ireland. Based on your geographic location, our fulfillment engine will connect you to the closest store within your postcode and with a Personal Shopper. If you live outside the delivery areas, a message will appear on screen notifying you that ordering will not be possible. We do not accept orders from individuals in a postcode in which we do not have at least one Dunnes Stores location supported by the Express Delivery Service. Operating hours will vary depending on local trading conditions and the availability of Dunnes Stores.

4. ORDERS

When you place an order through the Express Delivery Service section of the Dunnes Stores App, an email and push notification will be sent to you by Buymie on behalf of the Personal Shopper, thanking you for your order and confirming your order has been received and accepted by the Personal Shopper (the "Confirmation Email/Message"). Please note this does not mean that your order has been accepted. Your order constitutes an offer made by you to buy a product. The contract will only be accepted and formed when the goods have been delivered to you.

 

Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your order arrives to the correct location. If you do not open the door or answer your phone within 10 minutes of our Personal Shopper reaching your address, we reserve the right to leave the premises, and you will be charged a cancellation fee of €15.

Buymie seeks to provide a quality service and will be the first contact in the event there is a problem with your order, including in regards to food quality, or unavailable products. You are entitled to receive the food, beverage, home essential products and other Products that you have ordered (subject to availability), provided that, where you have selected the "Shopper substitute for me" option in your “Substitution preferences”, you agree that the Personal Shopper may use their discretion to pick and purchase substitute products in place of any products which are unavailable in-store ("Substitute Products"). You acknowledge and agree that such Substitute Product(s) may be more or less expensive than the product(s) which is/are unavailable in-store. If you have selected the "Shopper contact me" option in your “Substitution preferences”, the Personal Shopper will attempt to contact you by telephone to agree a Substitute Product with you. In this scenario, if the Personal Shopper is unable to make contact with you, the product will be removed from your shopping list. If you have selected the "Shopper substitute for me" option but your selected product or a Substitute Product is not available, the selected product will be removed from your shopping list. It is of utmost importance to us that the Personal Shoppers comply with our standards and help us to maintain our quality of service. Please let us know if you have any comments relating to the Personal Shoppers or in respect of your order by emailing dunnesstores@buymie.eu.

All orders made by you are subject to stock availability. Buymie reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. When an order for any product(s) is rejected or cancelled by Buymie, any payment made for such order shall be reversed or refunded by Buymie in accordance with our prevailing refund policy at such time.

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same debit/credit card, and/or orders that use the same billing and/or shipping address.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In the event that we make a change to or cancel an order, we or the Personal Shopper will notify you by contacting the e-mail and/or phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your contact telephone number (mobile and/or landline), email address and debit/credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. ALLERGEN INFORMATION

Buymie cannot guarantee that any of the Products sold by Dunnes Stores are free of allergens. Dunnes Stores and their suppliers are exclusively responsible for all information regarding the contents of Products, including (but not limited to) food labelling information and information regarding allergens. It is your responsibility to review the allergen notice on each Product.

6. SALE OF ALCOHOL

A person receiving a delivery containing alcohol or other restricted items must be over 18. It is your responsibility to ensure that a suitable person is at the delivery point to receive the order. If the person receiving delivery of alcohol or other restricted item looks under 23, we will request identification. We may retain alcohol or other restricted products if proof of age is not adequate and there is no alternative person to receive the delivery. In cases where we need to return alcohol products not due to your failure to comply with our policy on sale and delivery of alcohol products, we reserve the right to charge a return fee.

 

Buymie reserves the right to prevent customers from being able to choose alcoholic products and same day delivery, or postpone the delivery (e.g. the next day) to house when sale of alcohol is permitted by law.

7. AVAILABILITY AND DELIVERY

Our aim is to facilitate the best and convenient delivery service between you and the Personal Shopper and we will do our best to ensure that your order is delivered within the delivery slot you paid for. While it is our priority to deliver your goods within your chosen slot, any guarantees or representations made as to delivery times are subject to potential delays resulting from, for example, adverse weather conditions or other events outside of our reasonable control for which we will not be responsible.

8. CANCELLATION

You have a statutory right to cancel your contract with us (whether in full or in respect of an individual item or items) at any time, for any reason, until the expiry of the 14th day after the date of delivery. This does not extend to goods which are liable to expire or deteriorate rapidly (perishable goods), or goods which have been unsealed and are unsuitable for return for health protection and hygiene reasons. In order to exercise this right, please inform us by filling out this form and returning it to us, or email us (dunnesstores@buymie.eu).  

 

On the exercise of this right, we will communicate to you an acknowledgement of receipt of your cancellation and we will outline further steps for you to take. Please note that we may with hold reimbursement until we have received the goods back, or until you supply evidence that you have sent the goods back.

 

You will be responsible for any extra cost incurred or risk in returning products. You are obliged to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

9. PRICE AND PAYMENT

All individual item prices displayed in the Dunnes Stores App, are estimated, as price differences can occur when the item in-store price is higher or lower than the price listed on the Dunnes Stores App, and/or if a Substitute Product commands a higher or lower price, so your cart total is an estimated amount only. Individual item prices displayed are exclusive of the Buymie service fee. We apply a delivery feeplatform fee, and in certain circumstances, a small basket fee.

 

A pre-authorised hold will be placed on your payment card for the estimated order value plus a little extra to cover any price difference. After the delivery of the order, the final order value will be charged to your payment card and any difference in amount from the pre-authorised hold will be released back to your payment card. Depending on the bank, it can take 3-5 business days for the pre-authorised hold to be released. If the final order value is greater than the pre-authorised hold on your account, your payment card will be charged a second time for the remaining amount. Your final order value will be confirmed to you upon delivery, when the Personal Shopper has completed payment for your order in-store, and your payment card will be charged with the final amount. A receipt for your order will be provided through the Delivery Confirmation email as well as in the “My Orders” menu of the Express Delivery Service section of the Dunnes Stores App. Payment is made directly to Buymie to cover the cost of the Products purchased, as well as the Buymie service and delivery fees. We accept payment for orders by Visa and Mastercard, Google Pay and Apple Pay.

Buymie’s minimum basket size is €30. A €3 small basket fee will apply for basket sizes between €30 to €40 on all orders for all users.

Any outstanding balance on the Customer’s Express Delivery Service account must be paid before placing a new order. Outstanding balance charges will not be refunded if an order is cancelled.

Buymie endeavours to provide you with accurate and up-to-date pricing, product and promotional information. However, we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete. Buymie shall not be liable for any errors in the pricing and product or promotional information listed on the Dunnes Stores App.

We strive to ensure accuracy within invoices and receipts however, due to human errors during the personal shopping process, pricing discrepancies may occur. A pricing error is any mistake in the listed price of the service, including but not limited to typographical errors, incorrect discounts, or mislabeling. We reserve the right to correct any pricing errors on our website at any time without prior notice.

For orders already processed and received at an incorrect price, we may, at our discretion: refund the difference where an overcharge has occured, collect the remaining funds where an undercharge has occured or honor the incorrect price.

By confirming your purchase, you authorise Buymie to charge you. If you elect to cancel the purchase or remove items from your basket, we will refund you for the order or such items as you remove in accordance with our prevailing refund policy at such time and you may be subject to a cancellation fee of €15 after your order has been accepted by a Personal Shopper.

Where the actual price of any product is dependent on its weight ("Weighed Item"), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout. The actual weight and related price of the Weighed Item will be made known to you at the time of delivery.

 

By placing your order, you authorise Buymie to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address. Where information is not matching or concerns are raised, additional measures may be taken to confirm your identity.

‍              

10. BUYMIE VOUCHERS

 

Promotional Buymie vouchers are subject to limited validity as outlined in offers. Buymie vouchers include both those offers auto-applied to a user’s account and physical voucher codes that are required to be applied by the user during checkout.


Only Buymie vouchers promoted or specified as “stackable” (ie usable in conjunction with other vouchers at checkouts) can be used in conjunction with other vouchers at checkout.

Buymie vouchers are non-refundable and cannot be exchanged for cash in part or full and are valid for a single transaction only unless specifically outlined.

 

Buymie and/or Dunnes Stores retains the right to reject any Buymie voucher that has been duplicated or redeemed outside the promotional channels or shared with other users without Buymie prior consent.

Buymie Vouchers and/or promo code are valid for one use per household only.

 

Buymie vouchers cannot be earned by purchasing any of the following excluded goods: Alcohol products, tobacco products, lottery tickets, newspapers, medicines, gift cards, infant milk formula, mobile top-up Deposit Return Scheme deposit charges and checkout bags. Other products and ranges may be excluded at any time and without prior notice and such changes will be at the discretion of Buymie, Dunnes Stores or as directed by Irish or EU legislation.

 

11. DUNNES VALUECLUB CARD, VALUECLUB VOUCHERS, SHOP AND SAVEVOUCHERS AND GIFT CARDS:

Express Delivery Service is configured to accept Dunnes Stores VALUEclub cards, VALUEclub voucher and Shop and Save vouchers earned in-store and available in your Dunnes Stores App, such as the €10 off €50 or the €5 off €25. The full terms and conditions relating to the Dunnes Stores VALUEclub card and VALUEclub vouchers are available here (https://www.dunnesstores.com/content/valueclub-terms-conditions ) and full terms and conditions relating to Shop and Save vouchers are available here (https://www.dunnesstores.com/content/valueclub-term-promotions ) and the full terms and conditions relating to Gift cards are available here (https://www.dunnesstores.com/content/wc_gifts_terms-conditions) and these Terms and Conditions should be read in conjunction with those terms.

Applying a voucher to an eligible order will mark the voucher as redeemed andwill deduct the value of that voucher from your Express Delivery Service order. Final application of the voucher will not occur until it has been presented at the checkout counter by the Personal Shopper.

Vouchers and ValueClub card information will be shared with the Personal Shopper to be scanned at the checkout counter when goods are being purchased. At this time, we are unable to confirm the use of your vouchers VALUEclub card information in store by the Personal Shopper within the Express Delivery Service section of the Dunnes Stores App.

If the Personal Shopper scans your barcode(s) at checkout, your discounts will be applied and your points will be added to your account and displayed in the Dunnes Stores App.

 

If the Personal Shopper is unable to scan your voucher barcode(s) for any reason, your vouchers will still be eligible to be used in-store.

 

If the Personal Shopper is unable to scan your VALUEclub card for any reason, points will not be added to your VALUEclub account.

If you have any questions about your Dunnes Stores VALUEclub card, points or vouchers in relation to the Express Delivery Service, please contact dunnesstores@buymie.eu.

VALUEclub vouchers cannot be earned by purchasing any of the following excluded goods: Alcohol products, tobacco products, lottery tickets, newspapers, medicines, gift cards, infant milk formula, mobile top-up, Deposit Return Scheme deposit fees and checkout bags. Other products and ranges may be excluded at any time and without prior notice and such changes will be at the discretion of Buymie, Dunnes Stores or as directed by Irish or EU legislation.

12. Deposit Return Scheme

From 1st February 2024, all Irish retailers will be required to charge a small deposit on bottles and cans that feature the Re-turn logo.

The deposit amount depends on the size of the container:

€0.15 per 150ml – 500 ml container

€0.25 per 500ml - 3 litre container

Customers can then return their empty, clean and undamaged containers to an in-store reverse vending machine and get this deposit back as a voucher. This voucher can then be redeemed for cash at the till or used towards your grocery shopping in-store.

If you choose a grocery product to purchase that does not have the Deposit Return Scheme charge and it is substituted for a product with a Deposit Return Scheme charge, you will be required to pay this charge. This means your final payment total will be higher than your original basket total.

13.OUR LIABILITY

To the extent permitted by law, Buymie and Dunnes Stores provides the Express Delivery Service and content on an "as-is" and "as available" basis and neither Buymie nor Dunnes Stores make any representation or warranty of any kind, express or implied, regarding the content or availability of the Express Delivery Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Buymie nor Dunnes Stores shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use the Express Delivery Service. In the event that Buymie and/or Dunnes Stores is found to be liable to you, each party’s total aggregate liability is limited to the purchase price of the order you have paid for in your order. This does not include or limit in any way Buymie's and/or Dunnes Store's liability for any matter for which it would be illegal for us and/or it to exclude, or attempt to exclude.

 

You agree that neither Buymie nor Dunnes Stores are responsible for the fitness or conduct of any Personal Shopper and will not be liable for any claim, injury or damage arising in connection with the acts or omissions of any Personal Shopper. In the event you have a dispute with one or more Personal Shoppers, you here by release Buymie and Dunnes Stores from any and all claims, liabilities, costs, including without limitation legal fees, loss or damage of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

 

Due to the nature of this App / Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this App / Website unless otherwise expressly set out on this App / Website.

 

All product descriptions, information and materials posted on this Website are provided “as is” and without warranties express, implied or otherwise howsoever arising.

 

You acknowledge and accept that Personal Shoppers do not use temperature controlled vans when transporting food from store to the delivery location, and that while they use insulated carrier bags to extend the chill chain beyond that of a regular customer purchasing chilled goods, Buymie does not accept any liability arising from the purchase and use of chilled produce by a customer.

 

Nothing in this Clause will affect your statutory rights as a consumer or your Contract cancellation rights.

 

14. RISK & TITLE

 

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.

 

15. SEVERABILITY

 

If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

16. WRITTEN COMMUNICATIONS

 

Applicable laws require that some of the information or communications we send to you should be in writing. When using our App /Website, you accept that communication with us will be mainly electronic. You agree that e-mail can be used as a long-distance means of communication.

 

Buymie / Dunnes Stores will contact you by email or provide you with information by posting notices on our Websites. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

17. WAIVER

 

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of Dunnes Stores.

 

18. OUR RIGHT TO VARYTHESE TERMS AND CONDITIONS

Buymie reserves the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions at any time by amending this page. If you do not agree with any parts of the amended terms of use, please do not access or use the Express Delivery Service and/or the Dunnes Stores App. Your continued use of or access to the Express Delivery Service following the posting of any amended terms of use constitutes acceptance of those terms of use.

19. LAW ANDJURISDICTION

These Terms and Conditions shall be governed by the laws of Ireland and any claim arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Court of Ireland.

 

20. CONTACT INFORMATION

 

If you have any questions, or comments about these Terms please contact Buymie at:


Buymie

Loft 31, 3 Westland Court, Cumberland Street South

Dublin

D02 YF67

dunnesstores@buymie.eu‍

 

For customer service inquiries or complaints, please message us in the Dunnes Stores App or email dunnesstores@buymie.eu.

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